There are few things in life more destructive and terrifying than a fire. What the fire itself doesn’t destroy the smoke and soot can heavily damage. We understand the practical and emotional impact of fires. Our staff is trained to help you save and restore as much as you can.
Inspection and evaluation of your home: We’ll walk through to see how bad the smoke and water damage is, and formulate a plan to salvage and restore what we can. Read on to learn more or click…
WHY ACTING FAST IS IMPORTANT
When you contact us about a fire, we’ll be on-site usually within 2 hours to ensure our skills and services can be put to the best use.
When synesthetic materials like carpets, drapes, and furniture burn, they produce a kind of soot that is very acidic. In only a matter of days, it can destroy clothes, furniture, glass, and fixtures that would otherwise be perfectly salvageable. Rubbing or trying to clean this toxic soot yourself tends to rub it more deeply into the material you’re trying to save, making it more likely it will be ruined.
And when it comes to soot, even the things you didn’t think could be affected are at risk. Marble and chrome, tile and porcelain, brass and wood can all be ruined without the careful removal of acidic soot.
COURTEOUS AND PROFESSIONAL
Our staff is highly trained and certified in how to deal with fire damage. We will carefully document everything we do, from our initial walk-through to the final removal of debris. But more than that, we understand the stress and other emotions a house fire can cause and because of this, we’ll carefully explain each and every step we take, why it’s important and make sure you completely understand the process moving forward.
COORDINATING COMPLETE HOME RESTORATION
Putting out the fire is only the first step. We will assist in coordinating with the right contractors to ensure your home or business is completely restored by certified professionals, backed by their quality of service.
WORKING WITH INSURANCE
Our services are often covered under homeowner’s or business insurance. We have a claims specialist to assist with billing insurance, and for most of our clients we can fully manage all of the billing and payments without having to involve them.
We will respond to your call or email within minutes, and can usually be on-site inside of two hours.
Once our team arrives, here’s what you can expect:
♦ Inspection and evaluation of your home. We’ll walk through to see how bad the smoke and water damage is, and formulate a plan to salvage and restore what we can.
♦ We explain what we need to do, in what order, and why it’s important. We’ll also explain how long it will take us to restore your home to pre-fire conditions.
♦ We will begin emergency pre-cleaning of “at risk” surfaces such as metal, marble or any surface at risk of being etched from the corrosive gasses from the fire, such as bathroom fixtures, appliances, and glass.
♦ If water is present from fire fighters, we will evaluate how that can be safely removed.
♦ If necessary, we can bill your insurance company directly.
♦ We can offer Pack Out Services, which means moving items such as furniture and electronics to our safe and secure warehouse while we’re cleaning.
♦ Storing, cleaning, and deodorizing these items, as needed.
♦ Moving your items back into your home for you.
