Sewer Backup

There are few things in life more unpleasant and less expected than sewage backups.

Sometimes this happens because a pipe breaks or gets clogged, other times it can be the result of a major rainstorm or some other natural act. No matter the cause, raw sewage produces a unique set of cleaning challenges we are well-suited to handle.

When we arrive, we’ll do a walk-through with you to see what’s been affected, and note any places the sewage may have migrated to, such as under drywall, into basements, or beneath floor coverings.

MORE THAN JUST A CLEANING

Water that has human sewage in it has a host of bacteria and other microbes that can root into drywall and carpets, or between cracks of wood or tile. Because of this, a mere cleaning (even with things like bleach) isn’t enough.

ServiceMaster Restore uses specialized equipment and cleaners to ensure that all bacteria, odors, and other microbes are fully neutralized and eradicated. We remove and dispose of things such as carpets, bedding, and even flooring, so you won’t have to handle any of these items yourself.

WORKING WITH INSURANCE

Our services are often covered under homeowner’s or business insurance. We have a claims specialist to assist with billing insurance, and for most of our clients we can fully manage all of the billing and payments without having to involve them.

How Does It Work

Our Sewage Backup work is guaranteed. When you call us after a backup, here’s how we work:

♦ We inspect and evaluate your home, usually within two hours of you contacting us.

♦ A walk-through is done to see what parts of your home have been exposed, and what the best course of action might be to safely remove the sewage and water.

♦ We will explain what we need to do, in what order, and why it’s important. We’ll also explain how long it will take us to restore your home to pre-sewage conditions.

♦ Next we establish air scrubbing to prevent odors and gasses from getting into unaffected parts of the home.

♦ While wearing Personal Protective Equipment (PPE), we remove the sewage by vacuuming it up, then remove any porous or semi-porous material (carpets, floor coverings, drywall, paneling).

♦ Remove non-restorable items, such as furniture.

♦ Fully clean and sanitize the remaining structures, like the subflooring and wall studs.

♦ We clean and sanitize all of your restorable content, which includes metal items and things such as hardwood floors.

♦ Most importantly, we perform clearance testing to confirm that the bacterial levels are at a safe level. This is called an ATP test. We use what is called a Luminometer and a swab. We swab a 2-inch square area at random spots and put it in the measuring device. This allows us to measure and confirm that your home or place of business is absolutely safe to live in once again.

♦ We will submit our report to your insurance adjuster on your behalf and bill them directly.

♦ If you need our Pack Out Service while we clean, we will pack up your items, clean them, and store them in our secure warehouse.

♦ We will also bring them back when your house is clean.

What Our Customers Say

Google Rating
4.6
Based on 30 reviews
Yelp Rating
5.0
Based on 3 reviews
🌟🌟🌟🌟🌟 Outstanding Service Beyond Expectations!

I cannot say enough about the exceptional experience we had with Service Master Quality Clean. From start to finish, their team demonstrated a level of care, professionalism, and attention to detail that truly went above and beyond.

A special thank you to Joanne in the office, whose compassion, and coordination ensured everything ran smoothly. She was incredibly thoughtful in managing the logistics; her communication and support were top-notch.

The on-site team—Cindy, Betty Ann, Sissy, and Brittany, Mike and Nate—were absolutely phenomenal. Each of them brought a sense of conscientiousness, care, and proactive organization that made a potentially stressful process feel seamless. They treated every item with respect and handled everything with the utmost care.

They were genuinely kind especially when it came to my elderly parents who are are elderly and needed a little extra TLC. Their kindness and professionalism were deeply appreciated.

This team didn’t just work—they cared. And that made all the difference. I wholeheartedly recommend Service Master Quality Clean to anyone looking for a service that truly values their clients and their homes.
On July 23rd we experienced a flood that encompassed our kitchen,great room and dining room thanks to the hose breaking on the back of the refrigerator....

Video Library

CONTACT US!
close slider

Last letter of the alphabet?